Privacy Policy
We highly value our customers’ privacy and will only collect, use, and protect your personal data in accordance with the terms outlined in this Privacy Policy.
1. Core Principles
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We only collect your information when necessary or in connection with transactions.
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We retain your data only as required by law or to fulfill the original purpose of collection.
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You may browse our website anonymously without providing personal information (we cannot identify you if you visit without logging into an account).
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We welcome your feedback: For comments or suggestions, please email us at service@mail.moxlore.com.
2. Collection of Personal Data
(1) Data We Collect
We do not sell, share, or trade customer personal data with third parties. All data collected online is only disclosed within the Company’s group for internal use. When creating an account, we collect the following basic information:
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Full name
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Shipping address
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Email address
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Contact phone number
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Date of birth
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Gender
(2) Purposes of Data Use
Your personal data will be used for the following purposes:
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Shipping products you purchased from the Company.
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Providing updates on order delivery status and customer support.
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Sharing product-related information with you.
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Processing your orders and fulfilling requests for services or information via our website.
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Managing your account, verifying online payment transactions, reviewing downloaded content, identifying website browsers, and conducting user statistics/surveys.
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Sending you relevant product or service information (only if you do not opt out of such communications).
(3) User Rights & Responsibilities
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To facilitate delivery, we may share your name and address with third parties (e.g., courier companies or suppliers).
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Note: Courier companies may require you to provide an ID number for customs inspection and verification to facilitate export procedures.
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We retain your order information, but you can access and manage it by logging into your account (including personal addresses, bank details, and subscribed newsletters).
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It is your responsibility to keep your personal information and account password confidential. The Company is not liable for any unauthorized use of your password.
3. Security of Personal Data
We ensure all collected data is stored securely and confidentially through the following measures:
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Restricting access to personal data to authorized personnel only.
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Deploying technical safeguards to prevent unauthorized access to computer systems.
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Safely destroying your personal data when it is no longer needed for record-keeping purposes.
The Company uses 128-bit Secure Sockets Layer (SSL) encryption to process your financial information. This industry-standard security technology is extremely resistant to cracking (estimated to take at least one trillion years) and provides robust protection for your data.
4. Disclosure of Personal Data
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We will not share your personal information with any organizations other than those providing delivery services for our website and relevant third parties.
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In exceptional circumstances, we may be required to disclose personal data, such as when disclosure is necessary to prevent threats to life or health, or to comply with law enforcement requests.
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If you believe the Company has violated this Privacy Policy, please notify us via email at service@mail.moxlore.com.
5. Changes to the Privacy Policy
The Company reserves the right to modify or update this Privacy Policy at any time. We recommend you review this page periodically to stay informed of any changes.
6. Complaints
If you are dissatisfied with our handling of customer privacy or our complaint resolution process, please contact us at service@mail.moxlore.com.